Sutherland has announced a Walk-in Drive 2026 for the recruitment of Technical Support Executive – L1 in Chennai. This opportunity is ideal for candidates with 1 to 5 years of experience in international voice process or technical support who are looking to advance their careers in customer service and IT support.
The company is hiring experienced professionals for full-time permanent positions. Eligible candidates with strong communication skills and basic technical knowledge can attend the walk-in interview on the scheduled dates with the required documents.
Walk-in Job Overview
- Company Name: Sutherland
- Job Role: Technical Support Executive – L1
- Qualification: Graduation Not Required
- Experience: 1–5 Years
- Salary: ₹3.00 – ₹3.75 LPA
- Job Location: Chennai
- Walk-in Date: 4th & 5th August 2026
- Walk-in Time: 11:00 AM – 2:00 PM
- Employment Type: Full-Time, Permanent
About Company
Sutherland is a global business process transformation and digital experience company that delivers customer support, technology solutions, analytics, automation, and consulting services to organizations worldwide. With more than three decades of industry experience, the company partners with businesses across multiple sectors to improve customer experiences through innovative digital solutions. Sutherland combines human expertise with artificial intelligence, automation, and analytics to provide efficient customer service and technical support. Operating across several countries, the company offers employees opportunities to work in dynamic environments while developing technical, communication, and professional skills. Its focus on innovation and continuous learning makes it a preferred employer in the customer support and business process management industry.
Job Description
Sutherland is hiring Technical Support Executives to provide first-level technical assistance to customers through voice support. Selected candidates will troubleshoot technical issues, resolve customer concerns, and ensure a high level of customer satisfaction by delivering prompt and effective solutions.
The role involves handling customer interactions, documenting support requests, and collaborating with internal teams to resolve complex issues. Candidates should possess strong communication skills, basic technical knowledge, and the ability to work in rotational night shifts supporting the US process.
Key Responsibilities
- Provide technical support to customers through voice calls.
- Troubleshoot product functionality, configuration, and installation issues.
- Resolve customer concerns within defined service standards.
- Escalate complex technical issues to senior support teams when required.
- Record customer interactions accurately using CRM software.
- Maintain complete documentation of support cases.
- Collaborate with internal departments to resolve recurring issues.
- Ensure high levels of customer satisfaction.
- Follow company processes and quality standards.
- Meet productivity and performance targets.
- Maintain professionalism during customer interactions.
- Support continuous improvement of customer service processes.
Required Skills
- Technical Support knowledge
- International Voice Process experience
- Customer Service skills
- Technical Helpdesk experience
- Service Desk knowledge
- Excellent verbal and written English communication
- Basic computer hardware knowledge
- Networking fundamentals
- Problem-solving skills
- CRM software familiarity
- Team collaboration
- Ability to work rotational and night shifts
Eligibility Criteria
Candidates with one to five years of experience in an International Voice Process or a similar technical support role are eligible to apply.
Graduation is not mandatory for this position. Applicants should possess excellent verbal and written communication skills in English along with strong customer handling abilities.
Candidates should have basic knowledge of computer hardware components and networking concepts. They must also be willing to work in rotational shifts, including night shifts, as the role supports the US process.
Previous experience in technical helpdesk, customer support, service desk, or technical troubleshooting will be an added advantage.
Documents to Carry
- Updated Resume
- Passport Size Photographs
- Valid Government ID Proof
- Educational Certificates (if available)
- Experience Certificates and Relieving Letters (if applicable)
- Latest Salary Slip (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 4th & 5th August 2026 |
| Time | 11:00 AM – 2:00 PM |
| Venue | Sutherland, A1 Block, Ground Floor, Gateway Office Parks, Perungalathur, Chennai (Opposite Perungalathur Railway Station) |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
1. Who can attend the Sutherland Walk-in Drive 2026?
Candidates with 1 to 5 years of experience in technical support or international voice process are eligible to attend the walk-in drive.
2. Is a graduation degree mandatory for this role?
No. The job posting specifies that graduation is not required for this position.
3. What documents should candidates carry?
Applicants should carry an updated resume, passport-size photographs, valid government-issued ID proof, educational certificates (if available), and experience documents such as relieving letters or salary slips, if applicable.
4. What is the job location?
Selected candidates will work at Sutherland’s Chennai location as Technical Support Executives supporting international customers.