Tata Consultancy Services has announced a recruitment opportunity for the position of Citizen Service Executive – Non-Voice Process. Candidates who match the qualification, experience and location requirements can review the details below and apply through the official Naukri listing.
Walk-in Job Overview
| Company Name | Tata Consultancy Services |
|---|---|
| Job Role | Citizen Service Executive – Non-Voice Process |
| Qualification | BA, BBA, BBM, B.Com, B.Sc or BCA – full-time course |
| Experience | 2–4 Years |
| Salary | As per company standards |
| Job Location | Chennai Passport Seva Kendra |
| Walk-in Date / Days | Check the current interview date in the linked Naukri listing |
| Walk-in Time | Confirm before visiting |
| Shift | Day/office shift based on Passport Seva Kendra operations |
| Employment Type | Full-Time, On-Site |
About Tata Consultancy Services
Tata Consultancy Services is a global information technology, consulting and business solutions organization. Along with technology services, TCS supports large public-service and citizen-service programs. Citizen Service Executives at Passport Seva Kendras assist applicants, verify information, process records and help maintain an orderly service experience.
Job Description
The Citizen Service Executive position is a customer-facing non-technical role. Employees support passport applicants at the service centre, process data, check documents, answer routine questions and update records accurately. The job requires patience, communication skills and confidence in handling members of the public. It is suitable for graduates who already have at least two years of data-processing or data-entry experience.
Key Responsibilities
- Support applicants during different stages of the Passport Seva process.
- Enter, review and update applicant information accurately.
- Check documents according to the defined operating procedure.
- Guide citizens to the correct counter or next step.
- Respond to routine questions in English and the regional language.
- Maintain confidentiality of personal and identity information.
- Operate computers, scanners and other office systems used at the centre.
- Follow queue-management, service-quality and escalation procedures.
Required Skills
- Data-processing or data-entry experience.
- Accurate keyboard and computer skills.
- Good communication and interpersonal ability.
- Customer-handling skills.
- Proficiency in English and a regional language.
- Attention to detail and respect for confidential information.
Eligibility Criteria
Candidates should have a full-time BA, BBA, BBM, B.Com, B.Sc or BCA qualification and at least two years of relevant data-processing or data-entry experience. This is a non-technical requirement; candidates from BE, B.Tech, M.Tech and MCA backgrounds are generally not considered. Candidates who attended a TCS interview within the previous six months may be ineligible, as stated in similar Passport Seva recruitment notices.
Selection Process
- Resume and eligibility screening.
- Document verification.
- Communication and computer-skills assessment.
- Operations or manager interview.
Documents to Carry
- Updated resume
- One passport-size photograph
- Address proof
- Government ID and PAN card
- All educational mark sheets and certificates
- Previous and current employment documents
Walk-in Interview and Application Details
| Detail | Information |
|---|---|
| Interview Schedule | Check the current interview date in the linked Naukri listing |
| Reporting Time | Confirm before visiting |
| Venue | Chennai Passport Seva Kendra – use the current venue shown on the application page |
| Official Application | Open Naukri Job Listing |
How to Prepare for the Interview
Read the job description carefully and prepare a short introduction covering your education, relevant experience, current location, notice period and reason for applying. Experienced candidates should prepare practical examples from their previous work. Freshers should focus on communication, basic computer knowledge, learning ability and willingness to work in the announced shift.
Frequently Asked Questions
1. Is this an IT job at TCS?
No. It is a non-technical Citizen Service Executive role at a Passport Seva Kendra.
2. Can freshers apply?
The listing requests two to four years of experience, particularly in data processing or data entry.
3. Are BE or B.Tech candidates eligible?
The recruitment notice is for non-technical graduates and normally excludes technical qualifications such as BE, B.Tech, M.Tech and MCA.
4. What language skills are required?
Candidates should communicate well in English and the relevant regional language.
Important Note
The publicly visible mirrors do not expose a reliable current walk-in date for this reposted listing. Readers must open the Naukri application page and confirm the date, time and exact Chennai venue before travelling.
Job openings, interview dates and recruiter contact details can change without notice. Candidates should always verify the current information through the application link before travelling. A genuine employer does not ask candidates to pay a fee for attending an interview or receiving an offer letter.
Explore more opportunities in our Chennai Jobs and Walk-in Jobs sections.