Sutherland has announced a recruitment opportunity for the position of International UK Voice Support – Customer/Technical Support. Candidates who match the qualification, experience and location requirements can review the details below and apply through the official Naukri listing.
Walk-in Job Overview
| Company Name | Sutherland |
|---|---|
| Job Role | International UK Voice Support – Customer/Technical Support |
| Qualification | High school, diploma or any graduate |
| Experience | 0–2 Years |
| Salary | Up to approximately ₹3.6 LPA, depending on interview and experience |
| Job Location | Perungalathur, Chennai |
| Walk-in Date / Days | 27 July – 14 August 2026 |
| Walk-in Time | 11:00 AM – 3:00 PM |
| Shift | Rotational night shift |
| Employment Type | Full-Time, Work from Office |
About Sutherland
Sutherland is a global digital transformation and business process services company that supports organizations across customer experience, technology, analytics and back-office operations. Its customer support teams work with international clients and manage voice, chat, email and technical assistance processes. The Chennai operation offers opportunities for candidates who want to build careers in international customer service and business process management.
Job Description
The company is hiring for International UK Voice Support positions in Chennai. Selected candidates will speak with customers, understand their concerns, explain solutions and document each interaction accurately. Depending on the allocated process, the role may involve customer service or basic technical support. Applicants must be confident speaking in English and comfortable working from the Perungalathur office during rotational night shifts.
Key Responsibilities
- Handle inbound or outbound customer calls for an international UK process.
- Listen carefully, identify the customer’s concern and provide an appropriate resolution.
- Explain products, services, account information or troubleshooting steps clearly.
- Record call outcomes and customer information accurately in the support system.
- Escalate complex or unresolved cases to the relevant team.
- Follow process scripts, quality standards, data-security rules and service-level targets.
- Maintain professional telephone etiquette and a customer-focused approach.
- Work according to rotational shifts and weekly-off schedules.
Required Skills
- Excellent spoken and written English.
- Clear pronunciation, listening ability and telephone etiquette.
- Customer service mindset and problem-solving ability.
- Basic computer knowledge and accurate data entry.
- Ability to work in rotational night shifts.
- Immediate availability and willingness to work from the office.
Eligibility Criteria
Freshers and candidates with up to two years of voice-based customer service experience can apply. The listing accepts high-school, diploma and graduate candidates. Previous international voice, customer support or technical support exposure is an advantage but is not mandatory for suitable freshers with strong communication skills.
Selection Process
- HR screening and document verification.
- Service-delivery or operations panel interview.
- English voice and communication assessment.
- Final discussion regarding shift, compensation and joining availability.
Documents to Carry
- Updated resume
- Government-issued photo ID
- Educational certificates
- Passport-size photograph
- Experience documents, if applicable
Walk-in Interview and Application Details
| Detail | Information |
|---|---|
| Interview Schedule | 27 July – 14 August 2026 |
| Reporting Time | 11:00 AM – 3:00 PM |
| Venue | Sutherland, A1 Block, Ground Floor, Gateway Office Parks, Perungalathur, Chennai – opposite Perungalathur Railway Station |
| Official Application | Open Naukri Job Listing |
How to Prepare for the Interview
Read the job description carefully and prepare a short introduction covering your education, relevant experience, current location, notice period and reason for applying. Experienced candidates should prepare practical examples from their previous work. Freshers should focus on communication, basic computer knowledge, learning ability and willingness to work in the announced shift.
Frequently Asked Questions
1. Can freshers apply for this Sutherland drive?
Yes. Freshers with strong English communication are eligible, along with candidates who have up to two years of relevant experience.
2. Is this a work-from-home job?
No. The position is work from office at Sutherland’s Perungalathur location.
3. Does the company provide transport?
Two-way cab support is generally available for eligible night-shift routes. Candidates should confirm their address coverage during the interview.
4. What shift should applicants expect?
The role follows rotational night shifts with rotational weekly offs.
Important Note
Carry an updated resume and mention the recruiter reference requested in the live listing, if any. Do not carry a laptop or tablet unless the recruiter specifically asks for one.
Job openings, interview dates and recruiter contact details can change without notice. Candidates should always verify the current information through the application link before travelling. A genuine employer does not ask candidates to pay a fee for attending an interview or receiving an offer letter.
Explore more opportunities in our Chennai Jobs and Walk-in Jobs sections.